Lowongan Customer Service & KYC Agents di Finmas – Digital Lending – Jakarta

Customer Service & KYC Agents
Finmas – Digital Lending – Jakarta
Responsibilities:
Conduct accurate and timely due diligence reviews of accounts and transactions to ensure that all compliance regulations and standards are adhered to.
Conduct due diligence reviews on individual and business accounts and update KYC profiles in accordance with KYC requirements.
Populate required customer information into BE system as necessary.
Escalate any KYC findings to senior management / risk / fraud as needed.
Review all new and existing KYC files to ensure all information and documentation is complete in accordance with internal procedures and regulatory requirements
Monitoring, tracking, escalating and reporting KYC documentation and information.
Report and escalate KYC information, documentation re-review delinquencies
Customer Service

Responsibilities:
Professionally handle high volume incoming inquiries from customers (calls, emails, chat)
Clarifying the customer’s complaints, resolve customer issues or follow escalation process.
Willing to learn new things and adapt to new environment quickly
Take high responsibility in serving customers with ‘wow’ Customer Service
Get new initiatives to improve processes, daily task
Maintain a balance between company policy and customer benefit in decision making.
Available to work in night shift

For KYC
Min Diploma Degree Graduate in management, marketing, or communication major or any relevant major with min 1 year experiences in the field / role
Excellent written, grammar and verbal communication skills
Able to speak English is preferable
Strong attention to detail
Ability to work collaboratively and independently in a fast-paced environment
Strong analytical and project management skills
Preferred experience with customer verifications/KYC at a bank, multi-finance or fintech in Indonesia
For Customer Service
Min 2 years experiences in the same field or role
Really love customer service job and company commitment
Good teamwork
Analytical with effective negotiation and problem-solving skills
Strong verbal and written communications skills

For what you contribute for our business, our success candidate will be compensated with:
Positive and up for challenges environment
Open and various section to explore and develop both your skills and personal interest
Attractive salary and benefits
Chance to work with international working experiences team
Well recognition for high and hard-work performer

Lamar Sekarang

Sebelum melamar lowongan ada baiknya mengecek apakah Lowongan Kerja adalah lowongan kerja (loker) yang valid, berikut ini beberapa tipsnya:
Pastikan bahwa Lowongan Kerja adalah diumumkan satu perusahaan kredibel dan terpercaya. Silakan mengecek di Google apakah perusahaan itu benar-benar ada. Cek juga review yang mungkin pernah tersedia dari karyawan Lowongan Kerja .
Berhati-hatilah dengan perusahaan yang hanya menggunakan SMS (termasuk aplikasi seperti whatsapp atau telegram) atau alamat email publik/gratisan (seperti @gmail atau @yahoo.com) sebagai media berkomunikasi. Perusahaan yang asli dan jujur biasanya akan menggunakan alamat email domain web perusahaan atau telepon kantor.
Jika Anda dimintai uang untuk melamar Lowongan Kerja dengan alasan apapun, sebaiknya Anda abaikan lowongan tersebut. Beberapa alasan yang digunakan adalah biaya formulir/surat perjanjian, biaya materai, biaya seragam, dan biaya training (pelatihan).
Pastikan bahwa lowongan yang Anda incar sesuai dengan judul dari lowongan ini, yaitu Lowongan Kerja . Pastikan Anda tidak terjebak menjadi member MLM yang tidak jelas atau bisnis investasi yang mencurigakan.
Jika Anda menemukan yaitu Lowongan Kerja Mencurigakan (PENIPUAN) dan Meminta Sejumlah Pembayaran Untuk Proses Interview dan Rekrutmen silahkan laporkan kepada kami agar kami dapat segera menangguhkan / menghapus secara langsung pekerjaan dan Perusahaan yang berindikasi PENIPUAN Tersebut dari Situs kami.
Apabila informasi lowongan kerja (loker) di atas bermanfaat dan anda ingin menyebarluaskannya, kami mempersilahkan anda yang ingin mengcopy paste informasi lowongan kerja diatas. Tetapi kami mohon untuk tetap mencantumkan link sumber dengan url situs karena ini sangat berarti bagi kami dan demi kelancaran update informasi lowongan kerja.
Lowongan berdasarkan daerah: Aceh, Bali, Banten, Bengkulu,Daerah Istimewa Yogyakarta, DKI Jakarta, Gorontalo, Jambi, Jawa Barat, Jawa Tengah, Jawa Timur, Kalimantan Barat, Kalimantan Selatan, Kalimantan Tengah, Kalimantan Timur, Kalimantan Utara, Kepulauan Bangka Belitung, Kepulauan Riau, Lampung, Maluku, Maluku Utara, Nusa Tenggara Barat, Nusa Tenggara Timur, Papua, Papua Barat, Riau, Sulawesi Barat, Sulawesi Selatan, Sulawesi Tengah, Sulawesi Tenggara, Sulawesi Utara, Sumatera Barat, Sumatera Selatan

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