Customer Service Agent
This is an opportunity to join a company for a long term career where you can develop yourself to be world class in customer service functions, be the primary and first contact point for the customer and to provide the highest level of service to the customer.
Opportunity to work at the world’s largest container shipping company.
International working environment.
Possible internal opportunity to work overseas in the future.
A chance to improve your analytical and decision making skills.
Being part of a diversified team with different cultural backgrounds.
Act as point of contact for customers and be their advocate internally within Maersk Line.
Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and relevant internal stakeholders.
Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
Manage / improve day to day process interaction with customers.
Be fully responsible for customer satisfaction.
Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation.
Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence.
In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
We are looking for
Bachelor’s degree in any discipline.
Native level of Bahasa Indonesia fluency.
Fluent in English on both speaking and writing in the business manner.
Fresh graduates are encouraged to apply.
You should have the desire and ability to take ownership and deliver what we promise to our customers.
You need to have the ability to work under pressure.
It is essential that you have a sense of urgency in everything you do.
You should also be proactive and have initiative.
Having an outstanding attention to details, well-organized, efficient and effective is essential for the role.
You will need to be a good team player, with strong interpersonal and appreciates teamwork.