Tourist Agency Japanese – Operation Assistant
FORTUNA TRAVEL INTERNATIONAL LIMITED
Jakarta Pusat (Jakarta Raya) – Sudirman
Day to day activities
Control confirmations of new groups (quality and price)
Push pending bookings
Perform changes as per Agent’s requests including pre-final adjustments
Research and reply to Agent’s miscellaneous operational requests via Sales Office Operations
Prepare invoices and credit notes including local negotiations as necessary
Check purchase orders
Finalize and print final travel documents
Support Sales Office Operations with trouble-shooting for tours currently ‘on the road’
Support local service account queries
Keeping abreast of business forecast, reading meeting minutes and other relevant information from our Sales and Operations management
Attendance at Operations team meetings and other meetings as required
Meet and greet visitors as required
Overtime may occasionally be necessary during peak times.
Clear, open and effective communication with the Sales Office, Operation office, suppliers
Collaboration with Sales and Hotel teams
Price and condition negotiations with Sales and Europe Office Team, and European suppliers.
Excellent presentation and grooming
Proven track record of negotiation skills
Ability to optimize product/price support for sales
Sense of urgency/’can-do’ attitude
Hardworking and reliable
Ability to handle heavy workload and work under pressure
Precise, logical and straight forward communication skills
Attention to detail and accuracy
Good organization skills and ability to prioritize with sound reasoning to support
Ability to quickly learn and memorize special deals and promotions
Proven track record of operations experience – ideally gained in the leisure and tourism sector
Must be computer literate with extensive hands-on experience working with computer systems including: Microsoft WORD,Excel, Powerpoint, Outlook
Excellent command of written & spoken English/Japanese communication
The position will involve working from Jakarta, communicating with our worldwide offices and suppliers via email, telephone and the internal Supplier On Line reservations system.
Prince Center Jl. Jenderal Sudirman Kav. 3-4 (Karet Tengsin,Tanah Abang) Jakarta Pusat
The company has been successfully run and owned by Ivan and Claudia Fortuna since 1995. The company started with the promotion of only two destinations in the ’90s, Croatia and Slovenia. Very soon a milestone decision was made and the company started with the promotion of other Balkan, south-eastern and central European countries. Today, celebrating its 20th anniversary, Fortuna Travel is supporting and serving esteemed clients, tour operators and travel agencies from all over the world, with the same expertise and enthusiasm, extending the companys know-how and skills to new destinations throughout Europe. Whether you are looking for a coach tour in Europe, a perfect incentive in Paris or Dubrovnik, a luxury cruise on the Adriatic or Ionian Sea, a private driver/guide tour in central Europe or Istria, or just to relax in an exclusive villa in Montenegro or on Sicily, Fortuna will provide your valued customers with memorable experiences.
Is to fulfil our clients’ needs and to provide exceptional and quality services that satisfy their expectations.
Our Aim and Vision
Is to maintain our status as the leading destination management company in Europe by finding the best values for our business partners and their customers, and our employees.
MENGAPA BERGABUNG DENGAN KAMI?
Good working environment
Opportunities for enhanced learning
Make a difference in the community