Lowongan Customer Operations di Shopee – Jakarta

Customer Operations – Workforce Management
Shopee – Jakarta
Create plan for all call center scheduling, including shifting schedule, meetings, and any other meetings
Calculating required agents on duty for operational division in each shift based on current and previous calls volume
Monitoring incoming calls traffic and ensuring efficient distribution based on staffs’ availability
Good Diploma/Bachelor degree
Strong in data analytics and has good Ms. Excel skills
Good team player, positive attitude, eagerness to learn
Driven and motivated
Previous relevant experience is a plus