Technical Support Specialist
Abbott Laboratories – Jakarta
Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labor time)
Schedule and perform planned maintenance activities
Assist with instrument installations
Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district.
Bachelors degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program.
Successful engagement with customers, specifically lab staff.
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org .