Anantara – Kuta Bali
Kuta, Badung Regency, Bali, IndonesiaFull-time
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP’s are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels.
Minimum 3 years related experience
Familiar with the hotel operations available technology and all distribution channels.
Demonstrated skills in communication, organization, planning and prioritizing with accuracy and thoroughness on a consistent basis
Must be able to work flexible hours
Must be able to communicate effectively in writing and verbally
Reporting into Reservations Manager