Senior Key Account Manager
aCommerce – Jakarta
We are highly ambitious individuals driven to innovate, build and succeed. We love the freedom of an entrepreneurial environment and are looking for like-minded self-starters.
Due to our rapid growth we are looking for a Senior Key Account Manager to join our team in Jakarta
The Senior Key Account Manager will be a key lead and cross functional peer in Marketing, operation, Customer service, and Technology functions to manage aCommerce service to brand and improve the customer experience. Managing brand and channel portfolio to deliver growth to clients, whereas utilize internal resource to optimize revenue growth.
The ideal candidate will be a business driver with an excellent understanding of online and offline business concepts, practices and procedures. Entrepreneurship, leadership, problem solving, and initiative thinking are necessary. The role will require a combination of strong financial, business development and account management skills.
Develop, maintain and update budgets and forecasts
Responsible for revenue and profit (P&L based) consistency, rebates, credit notes, bad debts, and collections for total portfolio and manage team to achieve target.
Ensuring that all commercial activities meet or beat targets on sales, budget, cost, volume and efficiency targets (Key Performance Indicators (KPIs)) in line with business objectives.
Ensure all clients and channels are successfully on-boarded on time and within budget
Responsible for partner relationship development, mainly in clients, and channel.
Serve as the “face of aCommerce” and key point of contact for client executives and key stakeholders at each assigned account
Responsible to coach team to develop business plan and handling Monthly business review with clients.
Developing and maintaining an excellent understanding of the key customers/target audience to ensure that their objectives are being met and that their business is retained.
Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.
Oversee and manage account management team
Managing a team of 2-5 Account management member
Identifying and coaching members of your team to take on higher levels of responsibility and deliver consistently high value
Be key part to develop culture align with aCommerce DNA
Working closely with Solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability
Agree to final SOW commercial condition
SOW & Trade Agreement management for existing account and input industry insight to SD for new customer.
Ability to draw insights from internal and external data for own categories and related channel distributor
Shape client’s strategy and share industry best practice as their digital & ecommerce consultant to achieve mutual target
5+ year working experience in an Ecommerce company, Internet start-up, International Brand, FMCG, retailer or consulting
Team Management experience
Previous experience in offline / online business in trading, merchandising, brand management, trade management
Able to develop business plan
Good knowledge of Excel, Powerpoint and ability to quickly adapt to new software and tools
Proactive and problem-solving attitude
Very strong commercial both Bahasa and English as well as client-facing abilities
Analytical, data driven mindset
aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 1,400 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines.
The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment.
All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate.
We do not tolerate discrimination or harassment based on any of these characteristics.