Tritronik – Bandung Jawa Timur
The Account Manager (AM) serves as the primary business contact for the client and is responsible
for client satisfaction. The AM is expected to consistently provide excellent customer service to
accounts, as well as represent client needs and goals within the organization to ensure quality. In
addition, the AM will should build relationships with clients to encourage new and repeat business
Responsible for all client communications, conflict resolution, and compliance on client
Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, project
documentation, etc.) to ensure quality standards and client expectations are met.
Ensures that client issues are dealt with in an efficient manner, informing the Sales Director of
any problems that may arise.
Owns the contract and contract renewals for new work for an existing client. Approves Change Orders
and invoices, and is responsible for payment collections.
Works closely with the project team in order to maintain a continuous knowledge of project status
order to identify potential issues and/or opportunities within or related to the project.
Ensures that all processes and procedures are completed, quality standards are met, and that
projects are profitable.
Aware and in pursuit of opportunities for account growth and new business, involving the Sales
Director, Sales or other department.
Communicates the client’s goals and represent the client’s interests to the team.
Provides regular two-way communication between the client and team, to provide strong team
representation and set proper client expectations.
Understanding of company capabilities and service, and effectively communicates all offerings to
Reports to the Sales Director, providing regular input on all account activity, including status
and call reports on a weekly basis.
Account Management skills required in order to create, maintain and enhance customer relationships
Minimum 2 years of Account/project management experience
Extremely detail oriented
Technical competence (understand software, hardware, networks, etc) Motivated, goal oriented,
persistent and a skilled negotiator
High level of initiative and work well in a team environment
Excellent written and oral communication skills
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
Bachelor/Master degree in Marketing/Management/Business from well-known university, preferably from
Preferably living/domiciled in Jakarta